Connect your WhatsApp Business number; manage messages in the inbox and monitor limit and call settings.
What does this integration do?
When you connect your WhatsApp number, messages sent to that number appear in the Chatmatic inbox. Your team replies from the same number without sharing the phone. Template sends, bulk messages and surveys also go through this connection.
Path: Left menu → All Integrations → WhatsApp
WhatsApp integration page
Before you start
You must have a Meta (Facebook) Business account.
The phone number you connect may be one actively used in another WhatsApp Business app; follow Meta’s guidance.
You must have admin access on the Meta account.
The WhatsApp integration must be enabled in your plan.
Connection steps
Open the WhatsApp page.
Click the Connect (or Add Account) button.
In the Meta window that opens, sign in with your Facebook account.
Select your business account and your WhatsApp number.
Approve all requested permissions.
When the window closes, check that your number shows as Connected on the page.
If needed, assign the number to a branch or department.
Meta permission window
If you turn off one of the permissions, receiving messages or sending templates may not work. Approve all of them.
After connecting
Incoming messages appear in the Chat Channels inbox.
The Open in WhatsApp button on the Contact card starts a conversation from this number.
Additional tools on the page
Webhook events
A window showing the log of notifications from Meta (message received, delivered, read, etc.). If a message isn’t arriving, look here; if notifications never arrive, the problem is with the connection.
Call settings
Manages accepting voice calls over WhatsApp and sending call invitations to customers. You can change the invitation text under Account Settings → Message Texts.
Messaging limit
WhatsApp limits how many different people you can start new conversations with per day. If you approach the limit, a warning appears on the page. The limit is raised by Meta as your account’s quality improves.
24-hour rule reminder
After a customer writes to you, you can reply freely for 24 hours. After that, only approved templates can be sent. See the Glossary.
Troubleshooting
Problem
Solution
Messages aren’t arriving
Check that the status is “Connected” and that records appear in the webhook events
“Re-authorization required”
Click Reconnect. It happens when the Meta password changes
Template can’t be sent
Check whether the template is approved, whether it’s the 24-hour rule, or whether the limit is full
I want to change the number
Remove the old connection and add the new one
If you can’t resolve it, open a request in the Support section.
