Help / Delivery Tracking
Delivery Tracking
See who your messages reached, where errors occurred, and download reports.
What is this page for?
After sending a single or bulk WhatsApp template, this is where you find the answers to “How many people did it reach? Who didn’t it go to? Why?”
Path: Left menu → WhatsApp Templates → Delivery Tracking
Delivery tracking list
List view
Each row is one send. Using the tools at the top:
- Search template: Search by template name
- Send type: Filter by Single send or Bulk send
- Template type: Narrow down by category
Send details
Click a row:
- Statistics: How many people in total, how many were sent, how many were delivered, how many failed.
- Log table: Results per contact. Each contact shows a status and the error reason.
- Message preview: How the sent message looks.
- Download report: Save it to your computer as Excel or CSV.
Send detail page