Phone Numbers in Chatmatic
The country flag in the conversation list, formatted phone display, copying to the clipboard, and number correction while saving a contact.
How do numbers appear in Chatmatic?
In Chatmatic, phone numbers are shown not as raw digits but in international format:
| Incoming number | On screen |
|---|---|
| 905321234567 | +90 532 123 45 67 |
| 4915123456789 | +49 151 2345 6789 |
This format is the same in the conversation list, the conversation header, the Contact Card, bulk sending recipient lists, and the template preview. If the number cannot be recognized, it is shown as is.
The phone box in the CRM includes a country selector with flags. In Chatmatic, however, there is no country selector: you type the number including the country code (see below). The page describing the CRM field: Entering Phone Numbers and Selecting a Country.
Country flag
In the WhatsApp conversation list and conversation header, a small flag badge appears on the contact’s avatar. The flag is determined from the number’s country code.
- Hovering over the flag shows the country name in Turkish (for example “Almanya”).
- If the country cannot be recognized, the tooltip says Unknown.
This way you can tell a customer from abroad at a glance in the list, and reply in the right language and at the right time.
Knowing the customer’s country also helps when choosing a template. Send customers abroad a template prepared in their own language.
Copying the number
If you click the phone on the Contact Card, the number is copied to the clipboard and a “Phone number copied to clipboard.” alert appears. The same applies to the number or username in the conversation header.
Typing numbers when saving a new contact
In the new contact form, the Phone field is a plain box. The faint example is in the form 90xxxxx. When you type the number and leave the field, the system arranges it automatically:
| What you type | Saved as |
|---|---|
0532 123 45 67 | 905321234567 |
(532) 123-4567 | 905321234567 |
+90 532 123 45 67 | 905321234567 |
0090 532 123 45 67 | 905321234567 |
+49 151 2345 6789 | 4915123456789 |
- Spaces, parentheses, and dashes are removed.
- Numbers starting with + or 00 are treated as foreign.
- Numbers without a country code at the start are assumed to be Turkey numbers.
Always enter a foreign number by typing + and the country code (for example +49 151 ...). Otherwise the number is interpreted as a Turkey number and, if it turns out invalid, is left as is.
If the number is already registered, the form shows the This information is already registered warning. Details: Saving a New Contact.
Hidden numbers
If you do not have permission to see numbers, they may appear with asterisks, as in the CRM. The cause is not an error but a data protection setting. See Roles and Permissions.
Common mistakes
- Typing a foreign number without +: It is saved as a Turkey number.
- Assuming the language from the flag: The flag shows the country, not the person’s language. For language, check the Language field on the contact card.
- Thinking the number is wrong because no flag appeared: The flag does not appear for unrecognized or incomplete numbers.