Chatmatic
Try Free
Help / Support Tickets

Support Tickets

Open a ticket with the Chatmatic support team and track replies.

When to use it

If something isn’t working, you can’t find out how to do something, or you want to request a new feature, you can write to the Chatmatic support team here. Checking the FAQ first may help you find the answer quickly.

Path: Left menu → Support

Support tickets list

Opening a new ticket

  1. Click the New Ticket button.
  2. Fill in the form:
FieldWhat to write
SubjectA short summary (“WhatsApp template isn’t being approved”)
MessageDescribe the issue in detail (see the tips below)
UrgencyHow urgent it is
AttachmentsScreenshot or file
  1. Click Send.
New ticket form

How to write a good ticket

To help the support team assist you quickly, provide the following:

  1. What were you trying to do? (“I wanted to send a bulk message.”)
  2. What happened? (The error message or code, for example #C10)
  3. When did it happen? (Date and time)
  4. Who was affected? (Which customer, which template)
  5. Attach a screenshot.

Writing “I get a ‘file could not be read’ error when I upload an Excel file” instead of “It doesn’t work” speeds up the solution considerably.

Tracking tickets

Columns in the list:

When the support team replies, a red dot appears next to Support in the menu.

Click a ticket to view the conversation, write a reply, and upload attachments. Once the issue is resolved, close it with the Close Ticket button.