Help / Google Maps (Business Reviews)

Google Maps (Business Reviews)

Connect your Google business profile; view and reply to customer reviews from the CRM.

What does this integration do?

Reviews written for your business on Google Maps are very important for winning new customers. This integration brings reviews into Chatmatic; when a review arrives, you notice it and reply.

Path: Left menu → All Integrations → Google Maps

Google Maps integration page

Before you start

You must have a verified Business Profile (formerly Google My Business) on Google.
You must sign in with the Google account that is the manager or owner of the profile.
The Google reviews feature must be enabled in your plan.

Connection steps

Open the Google Maps page.
Read and approve the privacy agreement that appears.
Click the Connect with Google button.
Select the Google account that manages the business profile.
Approve the permissions.
Select the business / location you want to connect from the list.

Google permissions and location selection

Usage

New reviews appear in the Chat Channels inbox.
You can write replies to reviews from here. The reply is publicly visible on Google.
Users with permission can reply to reviews. The Admin sets this with the “review” permission in Integration permissions.

Reply to negative reviews politely, with a solution-oriented and short answer. Your reply is read not only by the reviewer but by everyone looking at your business.

Removing the connection

You can remove the integration with the Disconnect button on the page. Your reviews on Google are not affected.

Troubleshooting

Problem	Solution
My business isn’t in the list	Make sure the Google account manages the profile and the profile is verified
Reviews aren’t arriving	Disconnect and set it up again
Permission error	Check all the boxes in the Google permission window