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Web Chat

Add a live chat box to your website and collect messages left while offline as leads.

What is Web Chat?

It is the “Write to us” bubble that appears at the bottom right of websites. The visitor clicks, writes a message, and you reply from the Chatmatic inbox. Customers can ask questions without leaving your site.

When you are offline, the visitor fills in a form (name, email, phone, message). This message lands in the Lead Hub, so no one is lost.

Path: Left menu → All Integrations → Web Chat

Web Chat widget list

Creating a widget

  1. Click the New button.
  2. General settings:
    • Name: A name that you will recognize (required)
    • Domain: Your site’s address (example: www.mycompany.com)
    • Page Pattern: Which pages the bubble appears on. For example, /products/* shows it only on product pages. If left blank, it appears everywhere.
  3. Appearance:
    • Theme color: Your brand’s color
    • Launcher style: The bubble’s look
    • Position: Bottom Right or Bottom Left
    • Delay (sec): How many seconds after the page opens it should appear
  4. Welcome message (teaser): The short text that appears next to the bubble while online (“Can we help?”). You can write it in Turkish and English.
  5. Time zone: For the online/offline calculation.
  6. Offline form: Choose which fields will be asked. At least one of the phone or email fields is required; otherwise you can’t reach the visitor.
  7. Save.
Widget settings form

Adding it to your site

After saving, you will see an Embed Code. This is a small, one-line piece of code.

  1. Copy the code.
  2. Paste it right before the </body> tag in your site’s page code.
  3. Save your site and refresh. The bubble should appear.

If you can’t paste the code yourself, pass it to the person who built your website, or to the “custom code” section of your system such as WordPress/Wix/Shopify.

Try it on a test page first. If the bubble doesn’t appear, check the domain address (with / without www) and the page pattern.

Turning on and off

You can turn the widget off without deleting it from the code, using the active/inactive switch in the list. When inactive, the site doesn’t show the bubble.

Replying to chats

Incoming conversations appear in the Chat Channels inbox alongside other channels.

Web Chat can be used if the Web Chat integration is enabled in your plan.