Quick Replies
Save the replies you type often and use them with one click.
What is this feature for?
Customers often ask the same questions: business hours, address, payment options. Instead of retyping the answer every time, you save it once and insert it into a chat with one click. You save time, and everyone gives the same consistent answer.
There are two types:
| Type | Who sees it? | Who manages it? |
|---|---|---|
| Custom Quick Replies | Only you | You |
| Predefined Messages | The whole team | Admin |
Adding a custom quick reply
Path: Left menu → Custom Quick Replies (on employee accounts). For admins: Settings → Quick Replies.
- Click the New button.
- Enter a Title. Keep it short and easy to find (“Address”, “Business hours”).
- Write the full message in the Description field.
- Save.
Using them in a chat
In the chat screen’s message box, you can access quick replies, search by title, and insert one into the message box with one click. You can edit it as you like before sending.
Predefined messages (company-wide)
These are for standard texts everyone should use (“Welcome message”, “Holiday notice”). An admin adds them by entering a Title and Content. Everyone on the team can use them but cannot change them.
A good quick reply is short, friendly, and includes a sentence pointing to the next step. For example: “Our address is 5 Main St. You can use this link for the location on the map.”