Help / Facebook Messenger Integration

Facebook Messenger Integration

Bring Messenger messages sent to your Facebook page into the inbox.

What does this integration do?

Messages sent to your Facebook page via Messenger appear in the Chatmatic inbox and are answered as a team. Conversations that start from Facebook ads are also reflected in reports.

Path: Left menu → All Integrations → Facebook Messenger

Messenger integration page

Before you start

You must have a Facebook page (not a personal profile).
You must have admin access on the page.
The Facebook integration must be enabled in your plan.

Connection steps

Open the Facebook Messenger page.
Click the Connect button.
Sign in with your Facebook account.
Select the page you want to connect (if you have more than one, you can select all of them).
Approve the requested permissions.
When you return to the page, check that the status shows Connected.

Facebook page selection

How does it work?

Incoming messages appear in the Chat Channels inbox alongside other channels.
The 24-hour rule also applies on Messenger: you can reply within 24 hours after the customer writes.
Conversations coming from ads are used in Ad Analytics and Meta Conversions events.

Granting access

The Admin uses the Integration permissions screen to decide which employees can see this channel and write replies. See Roles and Permissions.

Troubleshooting

Problem	Solution
Page doesn’t appear in the list	Make sure you are an admin of the page on Facebook
Messages aren’t arriving	Remove the integration and reconnect, granting all permissions
Reply isn’t going through	Check that the customer’s last message was within 24 hours
Red dot/re-authorization	Click Reconnect